We want you to be happy with everything you buy from us. If something isn't right, get in touch and we'll do our best to sort it out.

 

Change of mind

If you've changed your mind, you can request a refund or exchange within 14 days of receiving your order, provided the item is unused, in its original condition and packaging. Return postage for change-of-mind returns is at your own cost.

 

Faulty or incorrect items

If your item arrives faulty, damaged or not as described, please contact us within 7 days of delivery with your order number and a photo of the issue. We'll arrange a replacement, repair or full refund, including any return postage costs.

 

Digital products and downloads

Because digital products are delivered instantly and can't be returned, these purchases are generally non-refundable. If you've had trouble accessing or downloading your purchase, contact us and we'll help you get it sorted.

 

How to request a refund

Email us at sailingnation.co@gmail.com with your order number and a short note about the problem. Once we've received and inspected your return (where applicable), we'll let you know whether your refund has been approved. Approved refunds are processed back to your original payment method within 5 to 10 business days.

 

Your rights under Australian law

Nothing in this policy affects your rights under the Australian Consumer Law. If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement or refund, and to compensation for any other reasonably foreseeable loss or damage.

​

Questions

If you're unsure about anything, just contact us and we'll point you in the right direction.